poor product
like to cook
8/28/2018
The paint on the cooktop under the grates is like it bubbled. we can not get it clean and everything seems to stick to it. It is embarrassing because it looks like I never clean our stove top. The knobs get really warm also so it burns to turn them off.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value
Nice
RCBx2
4/20/2018
I did a lot of research before I brought this cooktop. I have always been satisfied with Samsung products. I like that the dials glow blue for the burners that are on. One thing disappointed me- the 3 cast iron grates do not match (see image). One is much darker and rougher. Wiping it off is difficult because it grabs the towel/wipe fibers and leaves them on the grid so it doesn't look clean.
The high settings are awesome but simmer is not low enough. It has to be tended more than my old, inexpensive stovetop it replaced. That is frustrating.
Originally posted on Samsung.com
Yes, I recommend this product
Design
Features
Performance
Value
As practical as "dry clean only" underwear
samsungnomore747
3/15/2018
The cook-top has good quality burners, which heat evenly and has accurate and smooth heat controls.
Unfortunately, these good burners are enclosed in the low quality, poorly designed case. The front panel etched and discolored after the first cleaning with a standard cook-top cleaner and one of the poorly attached rubber plugs/feet supporting the grid fell off and got lost within first couple of months.
Samsung customer support was not helpful at all and after a month and a half of calls & emailing pictures, I have very low confidence in the company ever honoring its warranty obligations. Their support/warranty process would be an inspiration to Franz Kafka.
I personally will stay away from Samsung products from now on, fortunately - there are plenty of alternatives.
The cook-top may perform well in some "lab" cooking tests but in a normal household it will be as practical as "dry clean only" underwear.
Originally posted on Samsung.com
No, I do not recommend this product
Design
Features
Performance
Value